Tired of working complicated formulas to figure out how much it's going to cost to ship? We have the answer with our $9.95 flat-rate shipping! This applies to all shipments within the Continental U.S. Shipments outside of the U.S. will be have to be figured on a case by case basis. Please email us with the products that you would like shipped and an address and we will provide you with a shipping cost. All orders will be shipped within 3 to 5 buisness days.
Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• -without showing signs of wear or damage in any way
• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 25% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Please contact customer service for more information on returning an item. Thank you.
Bonsai Vision LLCadmin@bonsaivision.com
8149 N. Diamond Valley Dr.
St George Utah 84770